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Chain of Communication

Chain of Communication

Valley Stream 30 encourages open and respectful communication so that questions, concerns, or issues can be addressed quickly and effectively. We welcome inquiries from parents and community members regarding school matters. The best way to get support is to start with the person most directly involved in your situation. If your concern is not resolved, it can be escalated to the next staff member in the chain of communication. Our goal is always to respond to your concerns thoughtfully and ensure your questions are addressed.

Includes: New Student Registration, Student Re-entry, Residency Issues, School Attendance Zone Requests

  1. Step 1: School Clerical Staff
  2. Step 2: Principal or Assistant Principal
  3. If unresolved: Assistant Superintendent for Business & Human Resources
  4. Final contact: Superintendent

Includes: School Safety, Student Instruction, Report Card, Extra Help, Field Trips

  1. Step 1: School Clerical Staff
  2. Step 2: Principal or Assistant Principal
    • Clear Stream Ave
    • Forest Road
    • Shaw Ave
  3. If Curriculum, Instruction, or Assessment Concern and still unresolved: Assistant Superintendent for Curriculum and Instruction
  4. If Special Services Concern and still unresolved: Director of Special Services
  5. Final contact: Superintendent

Includes: Arts in Education, Enrichment, QUEST Program, Assessments, Intervention, English as a New Language Services, Homebound/Homeschool, Pre-K, Kindergarten Screening/ Lottery, Professional Learning, Summer School Program

  1. Step 1: Teacher or Enrichment Teacher (via ParentSquare)
  2. Step 2: Principal or Assistant Principal
  3. Step 3: Reading/Math Specialist or Assistant Superintendent for Curriculum & Instruction
  4. If still unresolved: Assistant Superintendent for Curriculum and Instruction
  5. Final contact: Superintendent

Includes:  After-School Enrichment Lottery, After-School Care Program

  1. SCOPE Enrichment: SCOPE Enrichment
  2. SCOPE After Care: SCOPE After Care
  3. If still unresolved: Assistant Superintendent for Curriculum and Instruction
  4. Final contact: Superintendent

Includes: 504 Plan, IEP, Related Services (Speech, Counseling, OT/PT), Dignity Act, Homeless, Title IX

  1. Step 1: CPSE Clerical or assigned related service staff/teacher (via ParentSquare)
  2. Step 2: Principal or Assistant Principal
  3. Step 3: Director of Special Services
  4. Final contact: Superintendent

Includes: School systems (Frontline, eSchool, IEP Direct, ParentSquare), Student/Parent access, Device Insurance, Digital Equity Survey

  1. Parents: Fill out "Parent Technology Support Form" on ParentSquare
  2. Staff: Submit Incident IQ Ticket via Classlink

Includes: Budget, FOIL requests, facilities, meals, transportation, hiring, benefits, payroll

  1. Step 1: Appropriate staff (Assistant Business Manager, Account Clerk, Administrative Officer)
  2. Step 2: Assistant Superintendent for Business & Human Resources
  3. Final contact: Superintendent

Includes: APPR, Recruitment, Interviews, Hiring, Employment Verifications, TEACH Account, Exit Interviews, Onboarding, Attendance, Personnel Files, Tenure, GATES, Seniority, Benefits, Payroll, Workers’ Compensation

  1. Step 1: Typist Clerk (depending on the issue)
  2. Step 2: Principal Account Clerk
  3. Step 3: Assistant Superintendent for Business and Human Resources
  4. Final contact: Superintendent

Before contacting the next level, please confirm you have:

  1. Discussed the issue with the Principal
  2. Discussed the issue with the Director or Assistant Superintendent

  • Includes: New Student Registration, Student Re-entry, Residency Issues, School Attendance Zone Requests

    1. Step 1: School Clerical Staff
    2. Step 2: Principal or Assistant Principal
    3. If unresolved: Assistant Superintendent for Business & Human Resources
    4. Final contact: Superintendent

  • Includes: School Safety, Student Instruction, Report Card, Extra Help, Field Trips

    1. Step 1: School Clerical Staff
    2. Step 2: Principal or Assistant Principal
      • Clear Stream Ave
      • Forest Road
      • Shaw Ave
    3. If Curriculum, Instruction, or Assessment Concern and still unresolved: Assistant Superintendent for Curriculum and Instruction
    4. If Special Services Concern and still unresolved: Director of Special Services
    5. Final contact: Superintendent

  • Includes: Arts in Education, Enrichment, QUEST Program, Assessments, Intervention, English as a New Language Services, Homebound/Homeschool, Pre-K, Kindergarten Screening/ Lottery, Professional Learning, Summer School Program

    1. Step 1: Teacher or Enrichment Teacher (via ParentSquare)
    2. Step 2: Principal or Assistant Principal
    3. Step 3: Reading/Math Specialist or Assistant Superintendent for Curriculum & Instruction
    4. If still unresolved: Assistant Superintendent for Curriculum and Instruction
    5. Final contact: Superintendent

  • Includes:  After-School Enrichment Lottery, After-School Care Program

    1. SCOPE Enrichment: SCOPE Enrichment
    2. SCOPE After Care: SCOPE After Care
    3. If still unresolved: Assistant Superintendent for Curriculum and Instruction
    4. Final contact: Superintendent

  • Includes: 504 Plan, IEP, Related Services (Speech, Counseling, OT/PT), Dignity Act, Homeless, Title IX

    1. Step 1: CPSE Clerical or assigned related service staff/teacher (via ParentSquare)
    2. Step 2: Principal or Assistant Principal
    3. Step 3: Director of Special Services
    4. Final contact: Superintendent

  • Includes: School systems (Frontline, eSchool, IEP Direct, ParentSquare), Student/Parent access, Device Insurance, Digital Equity Survey

    1. Parents: Fill out "Parent Technology Support Form" on ParentSquare
    2. Staff: Submit Incident IQ Ticket via Classlink

  • Includes: Budget, FOIL requests, facilities, meals, transportation, hiring, benefits, payroll

    1. Step 1: Appropriate staff (Assistant Business Manager, Account Clerk, Administrative Officer)
    2. Step 2: Assistant Superintendent for Business & Human Resources
    3. Final contact: Superintendent

  • Includes: APPR, Recruitment, Interviews, Hiring, Employment Verifications, TEACH Account, Exit Interviews, Onboarding, Attendance, Personnel Files, Tenure, GATES, Seniority, Benefits, Payroll, Workers’ Compensation

    1. Step 1: Typist Clerk (depending on the issue)
    2. Step 2: Principal Account Clerk
    3. Step 3: Assistant Superintendent for Business and Human Resources
    4. Final contact: Superintendent

  • Before contacting the next level, please confirm you have:

    1. Discussed the issue with the Principal
    2. Discussed the issue with the Director or Assistant Superintendent